Personal Information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies may also be used by Google Analytics to collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Additionally when you make a booking or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
We also collect information that you may or may not choose to input regarding the issues that have brought you to counselling.
How do we use your Personal Information?
We use the Order Information that we collect generally to fulfil any bookings placed through the Site (including processing your payment information, arranging appointments, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Inform your counsellor about the issues that are troubling you
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to power our online card payments - you can read more about how Stripe uses your Personal Information here: https://stripe.com/ca/privacy
We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a financial audit, subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. This is required so we can allow users to register / login to book appointments and make payments.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an appointment through the Site), or otherwise to pursue our legitimate business interests listed above.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Please note, we are legally required by HMRC to retain financial records for a specified number of years for audit purposes - as such, we may not be required to fulfill a request for personal data to be deleted - in this case we will fully anonymise your personal data, but not delete record of financial transactions.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Sheffield Central Counselling, 92 Hawthorn Road, Sheffield, SHF, S1 2DD, United Kingdom