Our response to COVID-19

May 2022

We are committed to providing high quality accessible counselling to people in Sheffield and beyond.  We’d like to update all our current and prospective clients on how we are continuing to do this during the coronavirus pandemic.

Remote counselling

All of our counsellors can offer remote counselling via telephone or video call. Research shows that these methods of counselling are just as effective as face to face counselling - and this has certainly been our experience during the pandemic.  As well as being the safest mode of counselling during a pandemic, remote sessions are convenient as there is no need to travel to the session so can be fitted in around your working day more easily. You may feel more relaxed and safer speaking to the counsellor from your own home. You may find yourself sharing at a deeper level more quickly.  Your counsellor will discuss with you ways to approach the sessions carefully and at a pace that feels comfortable for you.

Telephone vs Video Counselling – which to choose?

Face to face counselling

We also value working with clients face to face and recognise that some people prefer to meet their counsellor in person.  Perhaps you don’t feel comfortable speaking about personal issues online or may not have a private space at home to do so.  Therefore we have resumed face to face sessions for those counsellors and clients who feel comfortable doing so, with hygiene measures in place. Please note there is more limited availability for these sessions as some of our counsellors are continuing to work from home. 

Remote vs Face to Face Counselling

Our guidelines for face to face sessions

Frequent cleaning and hygiene practices are in place at Courtwood House and in our counselling rooms. Hand sanitiser is available in reception and in the counselling rooms.  Face masks are not currently required to be worn in the building. In the counselling room chairs will be positioned at least 2m apart and wherever possible, a window will be left open for ventilation.  A longer gap than usual will be left between sessions to allow surfaces to be cleaned and the room to be fully ventilated. 

We have reduced capacity in our waiting area at the moment so you may need to wait outside when you arrive. Your counsellor will come and collect you from outside the building once you arrive.  We are also asking clients to bring their own drinks, if required.

We are emphasising to all counsellors and clients not to come to the building if you have symptoms. Sessions can continue remotely during periods of illness.  

If you have any further questions please feel free to contact us on

0114 326 0043 or info@sheffieldcentralcounselling.co.uk